Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a playset assembly service and was informed that only one contractor would be assigned for a six-hour window. After contacting Angi support, a representative confirmed that two contractors would instead be scheduled to arrive three days later at no additional cost to resolve the issue.Approximately 30 minutes later, the same representative called back and requested additional payment. When I declinedbased on the prior commitmentI was informed that my booking for two contractors had been canceled. I then requested to speak with a supervisor or manager on three separate occasions over the course of four days, but I never received a callback.This experience was extremely disappointing. Despite clear commitments being communicated by Angi representatives, no attempt was made to honor those commitments or resolve the situation. Each representative repeated the same scripted responses and declined to review prior calls, even when asked to do so. Overall, this was the poorest customer service experience I have encountered, and the issue was never adequately addressed.

  Business Response

  Date: 04/24/2026

  We appreciate REMOVEDbringing this matter to our attention and sincerely apologize for the issues that occurred with his Angi booking. A full refund was issued back to the original payment method on 4/17/26, which should be posted to REMOVEDbank account within 2-3 business days of the refund issue date.
  
  Per REMOVEDrequest to speak with a supervisor to further address his concerns, we attempted to call him today, 4/24/26, but we were unable to reach him. A follow up email was sent to the email address associated with the Angi account REMOVEDconfirming the refund and requesting a better day and time to initiate another phone call.
  
  REMOVEDis welcome to reach back out here or via the email sent earlier today with any additional questions or concerns and we're happy to assist.
  

  Customer Answer

  Date: 04/26/2026

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  REMOVED

• Initial Complaint

  Date:04/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't keep there word to refund my account.

  Business Response

  Date: 04/17/2026

  We appreciate REMOVEDbringing this matter to our attention. Upon checking REMOVEDaccount, we can confirm that he initiated a payment dispute with his bank before the refund was processed on our end, which resulted in REMOVEDreceiving the refund from us via his bank. We have cleared the balance from this chargeback and there is no payment due. We ask that REMOVEDverify with his bank that the funds were returned to him from the payment dispute in December 2025, and he is welcome to reach back out to us with any additional questions.

• Initial Complaint

  Date:04/09/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For approximately 8 months, I have been attempting to either regain access to my business account or have my business profile removed from Angi.I was previously told by an Angi representative that my account would be taken offline. I was also given case number REMOVED. Despite this, my business profile remains publicly active.I have made multiple attempts to resolve this, including calling Angi Ads and customer support and emailing REMOVEDper BBB guidance. Representatives resent login links, which I received, but I still cannot access my account.When I log in, it states there are no accounts available online, yet my business profile is live and continues to receive reviews.I was also told by a representative that nobody at the company is able to help you with this, and was left on hold without resolution.This creates an unfair situation where my business is publicly listed and reviewed, but I am unable to respond or manage my profile.Desired Resolution:Either:Restore full access to my business profile so I can manage and respond to reviews, OR Fully remove and deactivate my business profile I request written confirmation once completed.If Angi cannot provide access, they should not continue to display my business without my ability to manage it.

  Business Response

  Date: 04/17/2026

  We appreciate REMOVEDbringing this matter to our attention and sincerely apologize for the difficulties accessing her Angi account. Our team has been in direct contact with REMOVEDto address her concerns regarding account access and profile visibility. Following a phone call on Wednesday, April 16th, a Pro Support Specialist successfully assisted REMOVEDin regaining full access to her account, and it has been confirmed that she is now able to log in and respond to customer reviews. We are pleased to have resolved the account access issues, and REMOVEDexpressed appreciation for the assistance provided in restoring the ability to manage her business's online presence. Angi considers this matter resolved as the primary goal of restoring profile management has been achieved.

• Initial Complaint

  Date:04/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi's list is fraudulent charging me. They claimed I owed a balance of $546.01 that I needed to clear out on my account. This amount itself was fraudulent to begin with, and I told them they needed to waive this balance instead of trying to issue me a credit. After this occurred they continued to keep giving me leads and charging me for leads. Now my balance has somehow accumulated to $1,400.00 The leads they sent me were fraudulent, the services provided were fraudulent. Now I am being threatened with collections.

  Business Response

  Date: 04/17/2026

  Upon review of the professional's account and lead activity, Angi has determined that the claims of widespread fraudulent billing are not supported by the account history. The professional received a total of 25 leads, all of which were opened and accessed by the user. Despite the current claim that all leads were fraudulent, the professional only submitted formal credit requests for four specific leads. While only one of those requests initially met the criteria for a credit, Angi has approved the remaining three as a gesture of goodwill, totaling $301.98 in recent adjustments. This brings the total credits applied to the account to $743.50, against total payments made of only $598.46.
  
  The remaining balance of $1,092.61 represents valid leads that were delivered to and accessed by the professional without any timely request for credit or reports of quality issues. Furthermore, there is no record of the professional contacting REMOVEDor a supervisor to address these concerns prior to the balance reaching its current state. Because these leads were delivered in accordance with the service agreement and were not contested through the proper channels, the outstanding balance remains due. We encourage the professional to settle the remaining amount to avoid further collection efforts.

• Initial Complaint

  Date:04/07/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small business (A Plus REMOVED) located in REMOVED, REMOVED. We signed up with Angi Leads in February 2026.During the sales process, the service was presented as a way to generate leads and projects for our business. However, after approximately 2 months of paying $420/month, we have not received any actual jobs or meaningful return on investment.Additionally, the agreement contains unclear and inconsistent terms. For example, key sections are written with mixed language such as 12 MONTH instead of 12 meses, and even include unresolved placeholders like {amount}, which creates confusion in critical financial and duration terms.We also experienced a change in account management from a Spanish-speaking representative to an English-only representative, which made communication more difficult.We believe the service was misrepresented and that the contract terms were not clearly disclosed in a fair and transparent way. We are being charged a 35% early termination fee despite receiving no value from the service.We have attempted to evaluate the service in good faith but cannot justify continuing or paying a penalty under these circumstances.There are others report similar confusions: REMOVED

  Business Response

  Date: 04/17/2026

  We appreciate REMOVEDbringing this matter to our attention, and we apologize that his experience was anything but a positive one. After reviewing REMOVEDaccount, we have agreed to waive the early termination fee as a courtesy. REMOVEDaccount has now been cancelled and remains in good standing with zero balance due. We are sorry to see him go and we wish his business all the best.
  

  Customer Answer

  Date: 04/17/2026

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  REMOVEDLeon REMOVED

• Initial Complaint

  Date:04/07/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,Complaint against Angi (formerly HomeAdvisor) regarding what I believe to be fraudulent, deceptive, and misleading sales practices targeting small service-based businesses, including plumbing contractors like myself.Angi markets its services as a reliable source of qualified leads and business growth opportunities. However, my experienceand the widely documented experiences of many other contractorsreflects a pattern of misleading sales tactics, lack of transparency, and unfair contractual obligations.Summary of Complaint:Deceptive Sales Representations During the sales process, Angi representatives made verbal promises regarding:The quality and exclusivity of leads Expected job conversion rate Estimated return on investment These representations were not honored. In many cases, the leads provided were unresponsive, unrelated to my services, or otherwise unusable. Numerous contractors report being charged for leads that never result in contact or legitimate opportunities. I was charged for leads regardless of quality.Industry-wide complaints show that contractors are frequently billed for low-quality or unusable leads, with little to no recourse for refunds. Unfair and Restrictive Contract Terms (12-Month Agreement)Angi requires contractors to enter into long-term contracts (commonly 12 months), often without clearly explaining:Early termination penalties Cancellation procedures Financial obligations after cancellation When attempting to cancel due to poor performance, contractors are frequently told they must pay significant fees or remain bound to the contract despite lack of results. This issue is not isolated. There is a documented pattern of complaints from contractors nationwide, including:Ongoing BBB complaints alleging deceptive practices and contract disputes.Negative contractor reviews citing misleading sales tactics and poor lead quality,I am requesting full cancellation with no penalty.

  Business Response

  Date: 04/16/2026

  We regret that REMOVEDexperience with the Angi Network was not positive. Our aim is to support providers in achieving success with our service and to offer the necessary tools. As outlined in our agreement with REMOVED, we do not guarantee that leads will convert into projects. When a provider joins our network, we conduct a thorough review of the agreement and our services to ensure proper account management. Providers are informed that the agreement entails a 12-month commitment and an Early Termination fee if they choose to cancel before the term concludes. We have attempted to contact REMOVEDto discuss their concerns further. We ask that they follow up on our communications to move forward to address this matter. REMOVEDcan reach our support team to discuss further at REMOVED.

  Customer Answer

  Date: 04/16/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Angi's has not tried to contact me at all. In fact before I made this complaint I contacted them to try and rectify this issue. I was basically told too bad you signed a contract. My response was "Please send me the original phone call recording", It will show that I clearly said "I am not ready to pull the trigger on this yet". In which i was told no you would have to subpoena those records. (The salesman clearly said its ok we still need to do a background check, license check, etc to even see if you qualify to be a vendor, so i just sent you a couple of emails, just click those and send them back so we can do your background checks !.) So, actually what he did was slip the contract in on me with his fast talking and salesman tactics when I did not want to sign up yet, mainly because I cant afford it and secondly I didn't want a FLAT RATE program, i wanted to be on the program where I could raise or lower monthly spending based on my financial situation. I do not accept and will not accept anything less than full cancellation with no penalties. I do not want to be part of or associated with Angi's at all. I was hoping for understanding that I was deceived into this program and I can not afford it ( I DONT HAVE ANY MONEY ). So just to clearly explain myself, I am broke, i cant pay my everyday bills at this point. I cant find a job at another company due to the economy so I am asking for a break here ANGI. This is where I stand on the issue. 
  
  Regards,
  
  REMOVED
  

  Business Response

  Date: 04/24/2026

  We appreciate REMOVEDresponse and the additional information provided. After a thorough review of the account activity, we have agreed to terminate the advertising agreement and waive the early termination fee as a gesture of goodwill.
  
  Our records show several jobs in REMOVEDwere marked as 'Completed - job won,' suggesting the advertising did yield successful results. However, we trust this resolution demonstrates our commitment to a fair partnership, and we would welcome the opportunity to work with REMOVEDagain in the future.

  Customer Answer

  Date: 04/27/2026

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this response/resolution is satisfactory to me. I would like to thank Angi for the understanding of my financial situation.  
  
  
  

  Regards,

  REMOVED

• Initial Complaint

  Date:04/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally requesting the removal of all personally identifiable information associated with the following listing:REMOVEDThis business is no longer in operation, and I do not consent to my personal information being publicly displayed. The listing currently exposes:My personal phone number My personal address A photo of me and another individual who did not consent to its publication This is a privacy concern, and I am requesting that all identifying information and images be permanently removed from the listing.Please confirm once this has been completed.If this cannot be resolved, I will escalate the matter through appropriate consumer protection channels.Thank you.

  Business Response

  Date: 04/13/2026

  We sincerely apologize for the inconvenience and frustration the Service Professional experienced regarding their profile page. In a final effort to resolve this matter, the company was empathetic to the Service Professional's concerns and directly confirmed that the public-facing link is not a working link. The Service Professional has been advised that, due to external search engine processes, it may take 15 to 30 business days for all search results to fully update. Consistent with the agreed-upon Terms and Conditions, the profile remains on the company's domain but is no longer a public viewing site. The company considers this action a final and professional resolution and sincerely wishes them the best.
  
  

• Initial Complaint

  Date:04/05/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a membership for years (if not decades) with Angi (formerly Angie's List). Their website has become increasingly difficult to use over the years to the point where it seemed like my membership was essentially worthless. I wanted to cancel my membership (which was on auto-renew), so I logged into their website and went to my membership page. There was no option to cancel, so I used the chat feature to contact customer service. I spoke with two different REMOVEDs, both of whom discontinued the chat without answering all of my questions. At no point was I rude or accusatory, although I did express frustration that the first REMOVEDstated she could not address issues related to "my type of membership" even though I have a very basic membership - probably the most common kind. I was also given conflicting information. The second REMOVEDfirst told me I had no membership, then stated that she had canceled my membership, then disconnected me when I inquired about a refund for any remaining portion of my current membership. It appears to me that Angi is intentionally putting up barriers to canceling one's membership or even obtaining correct and current information about the status of one's membership.

  Business Response

  Date: 04/13/2026

  We sincerely apologize for the significant frustration REMOVEDrecently experienced with the Angie Network and her membership billing process. We deeply regret the confusing and unsatisfactory interactions REMOVEDhad with our customer care team, and we empathize with the difficulty they faced in attempting to manage their account. REMOVEDhas followed up directly with REMOVEDand confirms that the annual membership was not billed. Furthermore, the feedback regarding the customer care representative has been addressed internally. Angi considers this matter resolved and appreciates REMOVEDfor bringing this to our attention.

  Customer Answer

  Date: 04/14/2026

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  REMOVED

• Initial Complaint

  Date:04/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Angi for a monthly fee of $560 with the promise of receiving REMOVEDleads ($800.00 worth of leads). My sign up date was March 12. Today is April 3 and I have received 2 leads in 3 weeks. The rest have been opportunities which they did not explain that they were charged extra REMOVED- $75.50 REMOVED- $36.80 REMOVED- $75.50 REMOVED- $75.50 REMOVED- $54.05 REMOVED- $36.80 I have reached out several times to see how they protect their customers as when we reach out to the leads or opportunities people hang up or simply don't answer the call. The leads appear to be a scam. On some leads the words are almost the same like AI generated. At this point I have no hope of generating business with these leads. They tell me that there is nothing they can do as they do not monitor the leads I am just starting the business and so far I have paid $560 + $354.15 for a total of $914.55 I intend on placing review so no one goes through what I have gone through

  Business Response

  Date: 04/13/2026

  We sincerely apologize for the frustration REMOVEDexperienced, and we appreciate her direct communication. A productive conversation was held before the filing of this complaint, and as a result, a credit adjustment was applied to Ivelisses account to address their concerns clearly. Our team has also followed up directly to ensure there are no outstanding questions. If the matter remains unresolved, we ask that  REMOVEDrespectfully respond to the email communication sent to them on April 7th.

• Initial Complaint

  Date:04/02/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 12-month contract with Angi in October 2025 for contractor lead generation services at $350/month. Angi has failed to fulfill their contractual obligations by consistently providing unusable, invalid leads. Out of all leads received since October, only 2 were legitimate. One resulted in a won job and the other declined to proceed. The remaining leads were disconnected phone numbers, people who never answered repeated calls, or individuals who explicitly told me to stop contacting them. I attempted to resolve this in good faith by disputing bad leads through Angi's platform and received some credits, but the majority of leads remained invalid. When I requested to cancel due to their failure to provide the agreed-upon service, Angi demanded an $857.50 early termination fee (35% of remaining contract balance). I am refusing this fee because Angi breached the contract first by failing to deliver viable leads. I request immediate cancellation with the $857.50 penalty waived and written confirmation of a $0 balance with no collections action.

  Business Response

  Date: 04/10/2026

  We appreciate REMOVEDbringing his concerns to our attention and sincerely apologize that he has not had a more positive experience during his time with Angi. REMOVEDspoke with his Client Success Manager on April 2nd 2026 who helped to address his concerns and applied a credit on his next month's payment in effort to resolve his complaint and compensate for the lead quality issues he's experienced. If REMOVEDcontinues to experience issues going forward, he is welcome to reach back out for additional assistance and our team will be happy to help.